Help Topics
If you can't find the answer to your question, please either call us at 1-888-677-5054 or e-mail us for assistance.

How Can I Track an Order?
How do I Log-In?
Where do I Find my Customer Number (Account Number)?
Why Should I Log-In?

Managing Your Account Preferences

What should I do if I Forget my Password?

How do I Change my Password?

How do I Update or Change my E-Mail Address?

I Can't Find the Items I'm Looking For. What Should I do?
What is Catalog Quick Order?

How Can I Track An Order?
Go to View Account (link is at the top of each web page) and select Track an Order from the options on the right side of the screen. After filling out and submitting the requested information you will be sent an e-mail showing your order status and UPS tracking data the next time our server is updated.
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How Do I Log-In?
You may log-in at any time by clicking on the Log In link from the left side navigation links, or you may wait to log-in until you add your first item to your shopping cart. You may bypass logging in by selecting "New customers click here to continue shopping" on the log-in screen, but note that you will be restricted to purchasing with credit card or C.O.D., and if you have multiple ship-to's they will not automatically show up for you to choose from.

When logging in you must provide your customer number and a password. If you are logging in for the first time, click on the link on the log-in page that says "First time users create your own password now." and follow the instructions to choose a password. You do not have to wait for your e-mail confirmation to continue shopping or to make a purchase.
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Where do I Find My Customer Number (Account Number)?
If you have a printed catalog from us, your customer number may be shown on the back outside cover (7 or 10 digits). Otherwise, please call us at 1-888-677-5054 between 8 a.m. & 5 p.m. Central Standard Time, Monday to Friday. Your customer number is the same for on-line orders as it is for phone, fax or mail orders.
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Why Should I Log-In?
Customers who log-in will be granted the ability to charge to their Dultmeier Sales Open Account (if they have one) upon purchase of web items. Also, if you have listed with us multiple ship-to addresses you will be given the option to auto-fill in your ship-to.
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How do I Apply for an Open Account with Dultmeier Sales?
Click on the Forms link on the left side navigation. Print and fill out the Commercial Account Application Form (pdf). Fax or Mail the form to Dultmeier Sales. We will then e-mail your customer number to you; please allow 1-2 working days. Credit references may be requested.

Please note that you may always order any time by using your credit card or C.O.D.
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Managing Your Account Preferences
All of your account preferences may be accessed by clicking on the View Account link at the top of each web page.

What Should I do if I Forget My Password?
Go to View Account and select Forgot your Password? Fill out the required fields so that we may e-mail you your password. Please do not call if you forget your password; instead use the procedure outlined above. Dultmeier personnel do not know your Password; this is for your security.
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How do I Change my Password?
Go to View Account and select Change Your Password? Fill out the required fields so that we may e-mail you when your new password has been activated. Please record your password. Please do not call if you want to change your password; instead use the procedure outlined above. Dultmeier personnel will not Change Your Password; this is for your security.
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How do I Update or Change my E-Mail Address?
Go to View Account and select Changed Your E-Mail Address? Fill out the required fields so that we may e-mail you when your new e-mail has been activated (Please note that the E-mail reply will be sent to your "new" e-mail address and not to your "old" one). Please do not call if you want to change your e-mail address; instead use the procedure outlined above. Dultmeier personnel will not change your e-mail address; this is for your security.
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I Can't find the Item I'm Looking For. What Should I do?
You may try using the Advanced Search option, or please call us at 1-888-677-5054 to ask a Sales Representative for assistance.
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What is Catalog Quick Order?
Catalog Quick Order is for use by customers who know their part numbers and are ready to order without searching and selecting items individually via browse/shop. Anyone may use this feature at any time by entering a quantity and Dultmeier Sales catalog part number in the fields provided. If you require multiple entry fields, just click on the "Add More Fields" link.
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Still don't have the answer you were looking for?
Please call us at 1-888-677-5054 or e-mail us so that we may help you!
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