Frequently Asked Questions / Help Topics

If you can't find the answer to your question, please Contact Us for assistance. The Terms & Conditions page also has additional information.

Website Help

Why should I sign in?

How do I sign in?

Signing In on requires that you have previously registered your customer number, email address and password on If you have not yet registered and would like to do so, Click here.

If you are new to Dultmeier, the first time you place an order we will issue you a customer number that you may use to register your password protected account on

I can't find the item I'm looking for. What should I do?

If you cannot locate the item you are looking for by using the "Search" box or browsing the product Categories, try using the Advanced Search option, or please call us at 1-888-677-5054 to ask a Sales Representative for assistance.

What is Catalog Quick Order?

Catalog Quick Order is for use by customers who know their Dultmeier part numbers and are ready to order without searching and selecting items individually via browsing the website. Anyone may use this feature at any time by entering a quantity and Dultmeier Sales catalog part number in the fields provided.

I am not receiving emails from

First please check your email program's "spam" or "junk" folders for emails from You can prevent valid emails from ending up in the spam or junk folders by adding to your email program's address book.

If you continue to have problems, please Contact Us so we may check the email we have on file for you.

When you place an order with Dultmeier Sales you should receive two emails, the first is a summary of the order you placed with us, the second is a confirmation that your order has been shipped. Shipping confirmation emails for orders that have shipped via UPS will usually contain tracking information.

We also send emails announcing new products or special prices 4-5 times a year. Click here to sign up!

If you are not sure how to add the e-mail to your address book, please contact your Internet Service Provider directly for additional help.

Why can't I add items to my shopping cart?

If you are using the Catalog Quick Order option, make sure you click on "Add Above to Cart" or "Add More Lines" when you are done entering part numbers and quantities.

If you are having problems adding products to your shopping cart, please make sure you have cookies enabled (see topic below "Cookies not Enabled")

I am getting the error message "Cookies Not Enabled"

If you are getting the error message "Cookies not Enabled" or you are having problems adding products to your shopping cart, please make sure you have cookies enabled. Cookies are small files stored on your PC that identify you to our site. uses cookies only to personalize your shopping experience, making it more efficient. Most browsers have a default setting to accept cookies automatically; however, your browser may have been configured not to accept cookies. Please contact your internet service provider for help with this issue.

If you choose to not enable cookies, please call Dultmeier at 1-888-677-5054, Fax: 402-333-5546 or e-mail your order in.

Shipping Help

How much will it cost to ship my order?

When your online order is received it is reviewed by one of our sales representatives. We check the order over and calculate an estimate of shipping costs based on the size & weight of your item(s). If we find that an item is going to incur unusual shipping costs (heavy or very large items) we will contact you to notify you of the shipping costs before we proceed with the order.

Note: If you would like a firm freight quote or require a lift gate at the time of delivery or other special requirements, please note them in the special instructions box at the time of checkout or Contact Us.

How can I track an order?

If we have a valid email address on file for you, at the time your order ships you will receive a shipping confirmation email that will display your shipment's UPS tracking number(s). Shipments by truck or drop shipments will not display tracking numbers in the shipping confirmation email. Click here if you are not receiving shipping confirmations to your email address.

Do you ship on weekends and holidays?

Dultmeier ships Monday through Friday only. Dultmeier does not ship product on the following days: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the Friday after Thanksgiving Day, Christmas Eve and Christmas Day. If a National Holiday listed above falls on a weekend, Dultmeier will be closed the Friday prior to the weekend.

Account Help

Where do I find my Customer Number / Account Number

If you have a printed catalog from us, your customer number may be shown on the back outside cover (6 digits). Otherwise, please call us at 1-888-677-5054 between 7.30 a.m. & 5 p.m. Central Standard Time, Monday to Friday. Your customer number is the same for on-line orders as it is for phone, fax or mail orders.

New customers are assigned a customer number at time of purchase. Order & Shipping Confirmation Emails will display your new customer number as well as the invoice you will receive.

How do I apply for an Open Account with Dultmeier Sales?

Click on the Forms link under the "Resources" section of the navigation bar that you see at the top of every page. Fill out and submit the Commercial Account Application Form for review by our Accounting Dept.

Fax: (402) 333-5546 or Mail: Dultmeier Sales • P.O. Box 45565 • Omaha, NE 68145 the form to us. We will then e-mail your customer number to you; please allow 1-2 working days. Credit references may be requested.

Please note that you may always order any time by using your credit card.

What should I do if I forget my password?

Go to Your Account and select Forgot your Password? You will need to enter your customer number and we will send an email with your password to the email address you used to register your account on

If you do not know what your sign in information is, please Contact Us and we will reset your sign in information. If your account has been reset and you need set up new sign in information, please click here.

How do I change my password?

Go to Your Account and Sign In. On the left side of the "Your Account" page you will see "Account Administration". Select Change Your Password and enter the new password you would like to use. Please record your password.

How do I update or change my email address?

Go to Your Account and Sign In. On the left side of the "Your Account" page you will see "Account Administration". Select Change Your E-Mail Address and enter the new email address you would like to use when you sign in to

Other Help

If I don't own a business - will you still sell to me?

To protect our distributor network, Dultmeier only sells to other businesses.

How do I return an item(s)?

Authorization is required prior to returning products.

Contact our Customer Service Department for a Return Merchandise Authorization (RMA):

Phone: 1-888-677-5054 • Email: • Fax: 402-333-5546

Please review our Returns Policy for additional important information.

Still don't have the answer you were looking for? Please Contact Us so that we may help you!

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