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    Privacy Notice



    We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are, how and why we collect, store, use, and share your personal information. It also explains your rights in relation to your personal information and how to contact us.

    We collect, use and are responsible for certain personal information about you. When we do so we are subject to various laws in the United States, and we are responsible as “controller” of that personal information for the purposes of those laws.

    1.    Key Terms. It would be helpful to start by explaining some key terms used in this policy:

    We, us, our Dultmeier Sales Limited Liability Company
    Personal information Any information relating to an identified or identifiable individual

    2.    Personal Information We Collect About You. We may collect and use the following personal information that identifies, relates to, describes, is reasonable capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:

    Categories of Personal Information Specific Types of Personal Information We May Collect
    Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers) Real name, postal address, e-mail address, telephone number, device identifiers, Internet Protocol address, physical address, job title, company, or any other identifier by which you may be contacted online or offline.
    Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information Payment information such as debit or credit card details if you provide us and your account information including your username, password and settings.
    Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement) Your interaction with our website and advertisements on our website, your browsing history, page view metrics and search metrics. The devices you use to access our products and services, your operating system and device information.
    Characteristics of protected classifications under California or federal law Sex, age, and marital status.
    Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies) Order and purchase history, search queries, and product and service preferences.
    Geolocation data Location information such as continent, country, region, state or province, zip code, or city.

    This personal information is required to provide our goods and services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing our goods and services to you.

    3.    How Your Personal Information is Collected.

    We collect most of this personal information directly from you—when you visit our website. However, we may also collect information:

    • From a third party with your consent (e.g., your bank);
    • From cookies on our website; and
    • Via our IT systems, including:
      • Automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems, communications systems, email and instant messaging systems.

    4.    How and Why We Use Your Personal Information.

    Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.,

    • To comply with our legal and regulatory obligations;
    • For our legitimate interests or those of a third party; or
    • Where you have given consent.
    • To fulfill & manage your orders & service your account.
    • In order to engage you in other related ways, including any sales, marketing, and events. 

    A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

    The table below explains what we use (process) your personal information for and our reasons for doing so:

    What we use your personal information for Our reasons
    To provide products and services to you In order to engage you in other related ways, including any sales, marketing, and events.
    Conducting checks to identify our customers and verify their identity To comply with our legal and regulatory obligations.
    Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies To comply with our legal and regulatory obligations.
    Ensuring business policies are adhered to, e.g., policies covering security and internet use For our legitimate interests or those of a third party, i.e., to make sure we are following our own internal procedures so we can deliver the best service to you.
    Operational reasons, such as improving efficiency, training and quality control For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service to you.
    Statistical analysis to help us manage our business, e.g., in relation to our financial performance, customer base, product range or other efficiency measures For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service to you.
    Preventing unauthorized access and modifications to systems

    For our legitimate interests or those of a third party, i.e., to prevent and detect criminal activity that could be damaging for us and for you.

    To comply with our legal and regulatory obligations.

    Updating and enhancing customer records

    For the performance of our contract with you or to take steps at your request before entering into a contract.

    To comply with our legal and regulatory obligations.

    For our legitimate interests e.g., making sure that we can keep in touch with our customers about existing orders and new products.

    Statutory returns To comply with our legal and regulatory obligations.
    Marketing our services to existing and former customers For our legitimate interests i.e., to promote our business to existing and former customers.
    Credit reference checks via external credit reference agencies For our legitimate interests or those of a third party, i.e., to ensure our customers are likely to be able to pay for our products and services.
    External audits and quality checks, e.g., for ISO or Investors in People accreditation and the audit of our accounts

    For our legitimate interests or a those of a third party, i.e., to receive accreditations so we can demonstrate we operate at the highest standards.

    To comply with our legal and regulatory obligations.

    5.    Promotional Communications.

    We may use your personal information to send you updates (by email, text message, telephone or post) about our products and services, including exclusive offers, promotions or new products and services.

    We have a legitimate interest in processing your personal information for promotional purposes (see above “How and why we use your personal information”). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.

    We will always treat your personal information with the utmost respect and never sell OR share it with other organizations outside our Company for marketing purposes.

    You have the right to opt out of receiving promotional communications at any time by:

    • Contacting us pursuant to Section 11 below; or
    • Using the “unsubscribe” link in emails or “STOP” number in texts.

    We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and services in the future, or if there are changes in the law, regulation, or the structure of our business.

    6.    Who We Share Your Personal Information With.

    We may share your personal information with third parties as needed. We may, in the future, share your personal information to the following:

    • Service providers we use to help deliver our products and services to you, such as payment service providers, warehouses and delivery companies;
    • Other third parties we use to help us run our business, such as marketing agencies or website hosts;
    • Third parties approved by you, including social media sites you choose to link your account to or third-party payment providers; or
    • External auditors in relation to accreditation and the audit of our accounts.

    We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

    We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

    7.    Where Your Personal Information is Held.

    Information may be held at our offices and those of our affiliates or our service providers. We will never sell or rent any of the information you provide us with to third parties.

    8.    How Long Your Personal Information Will Be Kept.

    We will keep your personal information while you have an account with us or while we are providing products and services to you. Thereafter, we will keep your personal information for as long as is necessary:

    • To respond to any questions, complaints or claims made by you or on your behalf;
    • To show that we treated you fairly; or
    • To keep records required by law.

    We will not retain your personal information for longer than necessary for the purposes set out in this policy.

    When it is no longer necessary to retain your personal information, we will delete or anonymize it.

    9.    Your Rights Under the CCPA. If you are a California resident, you have the right under the California Consumer Privacy Act of 2018 (“CCPA”), as amended by the California Privacy Rights Act of 2020 (“CPRA”) and certain other privacy and data protection laws, as applicable, to exercise free of charge:

    Disclosure of Personal Information We Collect About You

    You have the right to know:

    • The categories of personal information we have collected about you;
    • The categories of sources from which the personal information is collected;
    • Our business or commercial purpose for collecting or selling personal information;
    • The categories of third parties with whom we share personal information, if any; and
    • The specific pieces of personal information we have collected about you.
    • Please note that we are not required to:
    • Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained;
    • Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information; or
    • Provide the personal information to you more than twice in a 12-month period.
    Right to Deletion

    Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

    • Delete your personal information from our records; and
    • Direct any service providers to delete your personal information from their records.
    • Please note that we may not delete your personal information if it is necessary to:
    • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
    • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
    • Debug to identify and repair errors that impair existing intended functionality;
    • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
    • Comply with the California Electronic Communications Privacy Act;
    • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
    • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
    • Comply with an existing legal obligation; or
    • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
    Protection Against Discrimination

    You have the right to not be discriminated against by us because you exercised any of your rights under the CCPA. This means we cannot, among other things:

    • Deny goods or services to you;
    • Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties;
    • Provide a different level or quality of goods or services to you; or
    • Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

    Please note that we may charge a different price or rate or provide a different level or quality of products and services to you, if that difference is reasonably related to the value provided to our business by your personal information.

    10.    Children’s Online Privacy Protection Act Notice.

    We do not knowingly collect any personal information from visitors or users of our site who are under the age of 13. If you are under 13, please do not give us any personal information. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our privacy policy by instructing children to never provide information through the Internet without their permission. If you have reason to believe that a child under the age of 13 had provided personal information to us, please contact us, and we will work to delete that information.

    11.    How to Exercise Your Rights.

    If you would like to exercise any of your rights as described in this Privacy Policy, please:

    If you choose to contact directly through or website or by phone or email, you will need to provide us with:

    • Enough information to identify you (e.g., your full name, address and, if applicable, your Dultmeier Sales Customer Number and phone number); and
    • A description of what right you want to exercise and the information to which your request relates.

    We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person’s behalf.

    Any personal information we collect from you to verify your identity in connection with you request will be used solely for the purposes of verification.

    12.    Changes to This Privacy Notice. This privacy notice was published on 10/19/22 and last updated on 10/19/22.

    We may change this privacy notice from time to time without notice to you.

    13.    How to Contact Us. Please contact us if you have any questions about this privacy policy or the information we hold about you.